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NAIA (Manila Airport): New International Arrival Process (Step-by-Step Guide)

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Starting 27 July 2020, the Manila International Airport Authority will be implementing a new process for passengers of international flights arriving at the Ninoy Aquino International Airport (NAIA).

Philippine Airlines, the country’s flag carrier, has created a detailed step-by-step guide to help you prepare and breeze through the process. These new measures are part of the efforts to manage the COVID-19 pandemic at key gateways in the country. If you’re arriving in Cebu instead, we have a separate guide for that here: CEBU AIRPORT ARRIVAL PROCESS!

In PAL’s guide, you’ll find two main classifications of passengers:

  • OFWs (Overseas Filipino Workers). In this post, families with at least one OFW traveling with them are considered all OFWs.
  • ROFs (Returning Overseas Filipinos) and non-OFWs, including spouses and children of Filipinos. This also applies to eligible foreign nationals and foreign diplomats.

If you’re flying with PAL to Manila, here’s how to prepare for your flight and what you should expect upon arrival.


As early as three days before your departure date, accomplish the Electronic Case Investigation Form (e-CIF). You’ll find the form via these links:

You will be sent a confirmation email and a QR code. Save them because you’ll be using them later on.

Depending on whether or not you’re an OFW, this step varies.

  • For land-based OFWs, you need to register with the OFW Assistance Information System (OASIS) of OWWA.
  • For ROFs / non-OFWs, book a room at a hotel accredited by the Department of Tourism and the Department of Health. You can find the list of accredited hotels here.

  • Accomplish and sign the Declaration and Waiver Form, indicating that you are fit to travel, which will be provided by the staff at the check-in counter.

    Make sure you also have other documents that are required by both the national government and the local government of your destination. These may change over time so contact the LGU first to make sure you’re updated.

    Once you have checked in, it’s time to complete the Electronic Health Locator Form and Arrival Card.

    I have tried looking for these forms on the website of the Bureau of Immigration, but I can’t find it so I can’t link to it. But if your phone has a QR scanner, best to just scan the QR code on the image above. You can also download a QR scanner app.

    Filling out the Electronic Health Locator Form will generate another QR code, which will be sent to your email. Save this QR code because you will use this code when you arrive in Manila. (This is the second important QR code you need to keep!)

    After deplaning, you need to clear temperature check or thermal scanning. Then, head over to the assigned waiting area where you need to complete these forms:

    • For OFWs, fill out the OWWA Project Care Slip.
    • For ROFs / non-OFWs, fill out the Affidavit of Undertaking.

    You will be submitting it later in the process (after the Immigration check).

    There will be a short briefing conducted by a personnel from the Philippine Coast Guard.

    After the briefing, head to the verification and barcoding booth. Here, present the first QR code that was sent to you when you pre-registered online (before your flight).

  • For OFWs: They will give you 6 barcode stickers at the barcoding booth. Then walk to the swab test booth, submit 5 stickers to the tester, and get tested. One of the stickers will be affixed to the back of your passport.
  • For ROFs / non-OFWs: Pay for the COVID-19 RT-PCR swab test, which costs P4500. Once paid, you’ll be handed 3 barcode stickers. Walk over to the swab test booth and give all 3 stickers to the tester, who will then conduct the test. Once done, one sticker will be handed back to you, which will be affixed on the back of your passport.
  • If you don’t have a smartphone, you may approach any of the help desks. If your phone battery goes empty, you may use any of the charging stations so you would be able to present your QR code.

    Remember the second QR code you saved? The one that was sent to your email when you accomplished the Electronic Health Locator Form before your flight?

    Present that QR code at the Immigration.

    After going through Immigration check, proceed to your respective desks:

    • Land-based OFWs: Approach the OWWA Desk (Overseas Workers Welfare Administration) for your quarantine hotel assignment. Show them the QR code again and hand over the Project Care Slip that you filled out earlier.
    • Sea-based OFWs: Approach to the MARINA Desk (Maritime Industry Authority) for your quarantine hotel assignment.
    • ROFs / non-OFWs: Approach to the hotel verification desk, where staff will verify your accommodation booking. Present your Affidavit of Undertaking and make sure that they stamp or sign it.

    It’s also possible to arrange your hotel transfer here.

    1. Proceed to your designated carousel to claim your baggage.
    2. Go through Customs inspection.

    For ROFs or non-OFWs, make sure you submit the Affidavit of Undertaking before leaving the terminal.

    OFWs: Wait for your shuttle or bus service outside the terminal. This will take you to the hotel assigned to you.

    ROFs / non-OFWs: Make your way to the hotel you booked.

    1. Upon Arrival at the hotel, check in. Note that hotels have their own safety measures that you need to follow. You may need to step on sanitizing mats or have your temperature taken too.
    2. Wait for the result of your COVID-19 swab test. How long it takes varies. But usually, results are released after 3-5 days for OFWs or 24-48 hours for ROFs / non-OFWs.
    3. If the test is positive, the BOQ will transfer you to a hospital. If negative, you can secure a copy of a medical certificate via the BOQ quarantine certificate website.

    For OFWs, your accommodation and food will be shouldered by the government.
    For ROFs / non-OFWs, you should pay for all your accommodation, meal expenses and extensions (if applicable).

    If your result is negative, you may now go home.

    • Land-based OFWs: you may coordinate with OWWA if you need help with transportation. Check out the OWWA Uwian Na website at uwianna.owwa.gov.ph.
    • Sea-Based OFWs: Get in touch with your Local Manning Agency.
    • ROFs / non-OFWs, you should shoulder the transportation costs to your home.
    • You may also be picked up at the hotel by your relatives.

      Upon arrival, complete your 14-day quarantine or self-isolation.

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